Privacy Policy

1. Information We Collect

We may collect information provided directly by users or generated through the use of TravelHub, including:

• Name, company name, email address, phone number and market information.
• TravelHub login details and account usage information.
• Enquiry details, itinerary requests, quotation notes and booking information.
• Client travel information supplied by agents for quotation or operational purposes.
• Uploaded documents, draft itineraries, passenger details or supporting travel files.
• Technical information such as browser type, device information, login activity and platform usage data.

2. How We Use Information

We use collected information to operate and improve Kavaya TravelHub, including to:

• Create and manage TravelHub user accounts.
• Process itinerary requests, quotations and booking enquiries.
• Coordinate destination operations, supplier checks and reservations.
• Communicate with agents, tour operators, wholesalers and partners.
• Provide platform support, training and service updates.
• Improve TravelHub functionality, content quality and user experience.
• Comply with legal, financial, operational or contractual obligations.

3. TravelHub Accounts and Dashboards

TravelHub accounts may store enquiry history, itinerary requests, booking status information, uploaded documents and related communication details. This allows users and Kavaya teams to manage requests and bookings in a structured way.

Users are responsible for keeping their login credentials confidential and for ensuring that information submitted through TravelHub is accurate and appropriate for the intended travel request.

4. Uploaded Documents and Client Information

When agents upload client briefs, draft itineraries, passenger lists or supporting documents, such information is used only for quotation, reservation, operational and support purposes.

Agents are responsible for ensuring they have the right to share client information with Kavaya for the purpose of arranging travel services.

5. Sharing Information

We may share relevant information with destination offices, regional reservation teams, affiliated partners, hotels, transport providers, guides, airlines, cruise operators, rail suppliers and other service providers where necessary to prepare quotations, confirm bookings or operate travel arrangements.

We do not sell personal information to third parties.

6. Data Security

We take reasonable technical and organisational measures to protect information stored or processed through TravelHub. Access to operational data is limited to authorised users and teams where required for business, support or operational purposes.

No online system can be guaranteed completely secure. Users should avoid submitting unnecessary sensitive information unless required for a specific travel arrangement.

7. Cookies and Analytics

TravelHub may use cookies and similar technologies for login sessions, security, user preferences, platform functionality and analytics. More information is available in our Cookie Policy.

8. Data Retention

We retain information for as long as required to manage accounts, enquiries, bookings, operational records, financial documentation, legal requirements and platform improvement. Retention periods may vary depending on destination, booking status and applicable regulations.

9. User Rights

Depending on applicable law, users may request access to, correction of or deletion of personal information held by Kavaya. Certain information may need to be retained for legal, accounting, booking or operational reasons.